The Johannesburg Roads Agency (Pty) Ltd commenced its business on the 1st January 2001 with the City of Johannesburg being the sole shareholder. The JRA’s core competencies are the planning, design, construction, operation, control, rehabilitation and maintenance of the roads and storm water infrastructure in the City of Johannesburg. The main responsibilities include the construction and maintenance of bridges, culverts, traffic signals, traffic signal systems, footways, road signage and road markings.

Log a Fault

When you are driving home from work or a fantastic lunch today you may come across a bothersome pothole or traffic signal. As Johannesburg is a large area, aside from our daily inspections and maintenance, we need you to be our eyes and ears by reporting issues that you notice. By working together every day we can make the mobility of our entire city even easier!
Potholes and traffic signals are not the only issues you can report. You may notice the deterioration of a road surface or require speedhumps installed in an area (which have to comply to South Road Traffic Signs and related manuals), there may be road signs that are skew or missing, lane markings faded, a manhole cover missing, an unfilled trench across a road. These are some of the multiple areas of road related infrastructure that we cover. You can view a comprehensive list in our About Us section.

In order to provide the best service we can we have multiple channels that you can use to log a road infrastructure related fault in the City of Johannesburg.

You can log a fault online via our website or try our Find&Fix app. Simply snap a picture of an issue on your mobile phone, choose the nature of the issue on the app, and use GPS to send through your location. As simple as that. You can also call our customer contact centre, report the issue on Twitter, Facebook or pop us an e-mail. Contact details are listed below.

Log a Fault Online via our website now

or use

What to do in an Emergency?

  • Contact the emergency number​ 10111
  • Try to remain calm​
  • Identify the emergency ie;  motor accident, building fire, heart attack etc
  • Give your name and contact details- Speak slowly and clearly
  • State the nature of the incident ,try and give as much detail as possible
  • Provide the physical address and nearest corner or landmark
  • Remain on the line as long as possible to answer the operator’s questions


City of Joburg 24 hour hotline

011 37 5 5 911

A 24-hour emergency services relating to all-life threatening situations, including ambulances, fire engines and metro police.

Public Emergency Services

  • Community Aids Information and Support Centre – ​011 725 6710/21
  • Metro hotline – 0860 562 874​
  • Metro Communications – ​011 407 6111
  • 24-hour helpline – 011 688 1400


  • Email:
  • Web site:​​​
  • 24-hour helpline: 011 688 1400


  • Report gas leaks and faults- ​011 726 3138
  • ​After hours- ​011 726 4702

Report Crime

  • Report a crime  086001-0111
  • Report unfair conduct by a government official 080011-2040
  • Report corruption in or out of government 080060-0933
  • Report unfair conduct by police (012) 320-0431
  • HIV/Aids support 080001-2322
  • Joburg Anti-Corruption Unit 0800 002587 (toll free)​

Emergency Services Fire & Ambulance

  • Roodepoort  – 011 375 5911
  • Ambulance and fire headquarters  – 011 472 1599 /011 403 4227  / 2346


  • Police Emergency Services (Flying Squad)                                      10111, 011 986 9000/ 9151
  • ​Serious and Violent Crime (Murder and Robbery)                         011 986 9000
  • ​Family Violence, Child Protection and Sexual Offense Unit         011 982 7774
  • Public Order Police                                                                               ​ 011 986 9000
  • Crime Intelligence Unit                                                                       ​ 011 932 0040
  • ​Fraud Unit                                                                                             ​ 011 986 9498
  • Criminal Record Centre                                                                      ​ 011 986 9000
  • SANAB                                                                                                    ​ 011 932 0040
  • Vehicle Identification Unit                                                                 ​ 011 986 9000
  • ​Dog Unit                                                                                                 ​ 011 986 9000
  • Greater Soweto Crime Prevention Unit                                           ​ 011 982 1008/ 9

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